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I guess Comcast love the saying greed is good. After these times, it may take longer to get an official response. [–]EricP8471[S] -4 points-3 points-2 points 3 days ago (0 children), [–]devil-advocate1 5 points6 points7 points 3 days ago (6 children). Also, I live in PA and they are instituting the data cap come Jan. Well I have a lot of devices and a big family. I used to have the older black router and that seemed to be ok and my connections were fine and my devices when connected were named correctly in the app. Don’t feel Like calling someone. Although not quite as easy as changing TV channels, you can actually change the WiFi channel with few simple steps. But way to keep the Comcast spirit up. I wait. Xfinity seized control of their routers and took this ability away from us and the workers at the tech support hotline. Well their optimized settings suck. If you're getting slow or delayed WiFi in your home, it could be because your neighbors are using the same channel as you. Which 2.4 GHz Wi-Fi Channel Is Best? Some channels in Wi-Fi routers are indeed much faster -- but that doesn't mean you should go ahead and change them. I work for Comcast and that means your not using a Comcast gateway. You can only pick a channel between 1 and 11. For about the first week, I had complete control over the wireless settings but then all of a sudden it got locked down. There's multiple units in close proximity and they all have their own access points, the radio spectrum gets clogged and absolutely unusable when users start screwing with the channel selection and power settings. Google Chromecast can remember only one WiFi Network at a time. Thanks. For 2.4 GHz WiFi, only three out of the 13 channels should be used. This is usually automatically based on the other WiFi networks being broadcasted in your area. I actually read your post wrong my bad. Wi-Fi equipment in the U.S. often ships with its default Wi-Fi channel set to 6. But I seemed to have better connections with 5 Hz channels. The radio spectrum is a fluid environment where things change rapidly and signals fluctuate constantly, what might be clear spectrum one minute is congested the next minute. You must be a Comcast rep. Log in to the Admin Tool at http://10.0.0.1. Get the most out of Xfinity from Comcast by signing in to your account. Your answer is a cop out because this is what you are told to say. Click on Preferred band. [–]ChipD-CablePro 0 points1 point2 points 1 day ago (0 children). Also now I can't use a few apps now. And wait. It is because you selected the option of paying extra to have comcast provide wifi instead of the zero-monthly-cost option of providing and managing your own wifi. It's totally Bs what Comcast is doing during this pandemic. Yes, anyone can change their wifi access-point channels by providing and managing their own wifi. If you encounter interference from other devices in your home, change the channel up or down to avoid it. This guide will show you three ways to change your WiFi network name on your Comcast Xfinity router. Let alone the fact you can't change WiFi channels the WiFi 6 can't even recognize my devices names and when I connect a device the app doesn't notify me that a new device was connected till like 20 mins later. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. Now, you go to Settings> LAN > Wi-Fi. Say bye bye Comcast in a few years losing 100k customers a month. The neighbors might reset their own access point which your device recognized as conflicting with its current channel allocation and/or channel width, the gateway will now switch to another channel based on its assessment of the radio spectrum and choose the best possible channel. Now I only been with Comcast for 6 months. In the wireless tab on your router, you’ll see an option that says “Channel”. Buy your own, theyre cheap and will pay itself off in half a year. Everyone can now access 1.5 million out-of-home Xfinity WiFi hotspots for free: These hotspots are normally located in … Similarly, my 2.4 Ghz channel is shared by almost everyone closer by now that I can not choose the one that is the best for my use. Find out what channels are a part of your Xfinity TV Plan. Yes, you can change your WiFi router channel to a different one for better signal. Typically, thermostats, garage door openers, and similar devices that have no need for fast wifi were assigned to the 2.4 Ghz band and laptops were assigned to the 5 Ghz band. Now, under both the 2.4 GHz radio and the 5 GHz radio sections, you can change the wi-fi channel from Auto to a specific number. [–]EricP8471[S] -2 points-1 points0 points 2 days ago (0 children), Exactly. But getting ANYONE at Comcast who 1) knows what I'm talking about, 2) knows anything about networking and what they're talking about, 3) has the knowledge to fix this problem is downright impossible. The money you spend in a year can buy a decent router that can handle being in high interference. You really are an idiot. My router is automatically selecting the channels and is greyed out so I cannot manually change them. Xfinity Flex user experience and channel guide. Thanks Comcast Rep. that's a BS answer. Open Device Manager and find your wireless adapter. Why can't we change this!!!!! To edit your Wi-Fi Network Name & Network password, please download the Xfinity xFi app or visit xfinity.com/myxfi. To prevent this from happening, use a WiFi channel analyzer such as NetSpot to identify the best WiFi channel in your area. When that changes for their access point then it's swapping channel allocation as well, then your access point, then your other neighbors on the other side, then their neighbors, then again and again and again... See how this works? Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi-Fi network and improve Wi-Fi coverage. • Channel Guide: TV Listings by time for a specific channel . Used to be able to change my wi-fi settings (channel, mode, etc) a few weeks ago but after some short overnight downtime a few weeks ago, I found out that all of my settings on my router page (not the xfinity network page) was changed to automatic and am unable to change it to manual because the settings are automatically being changed to the """best""" settings. To see the wireless channel setting, use a … To edit your Wi-Fi Network Name & Network password, please download the Xfinity xFi app or visit xfinity.com/myxfi. (You can also select Manage Settings on the right-hand side or scroll down and choose the Manage Internet tile.) Even though channels may look open for access points to use, the overlap caused by adjacent access points will degrade performance. And if you really are a Comcast rep you should be fired. Well, there is a solution to get a quality WiFi signal without spending a single penny. An factory resets don't always work. [–]EricP8471[S] 0 points1 point2 points 2 days ago (12 children), [–]livin_ona_prayer 0 points1 point2 points 2 days ago (11 children), [–]EricP8471[S] -3 points-2 points-1 points 2 days ago (10 children), [–]livin_ona_prayer 0 points1 point2 points 2 days ago (9 children). The app will display a list of Wi-Fi channels and a star rating — the one with the most stars in the best. Programming and channel line-up subject to change. • Max Guide: A full-screen of TV Listings. 2.4ghz channel 11 and 5.0ghz channel 157 . Why is it impossible to get a straight answer from Xfinity? Can anyone change the channels? The router interface has changed slightly from 2015 to 2020. Now I have to pay and extra $10 a month to get unlimited data. I have always used my own equipment but signed up for "xFi Complete" because I started going over the 1.2 TB cap each month. However, all Wi-Fi devices on a network must use the same channel. They've been messing around with this for about two years now, and it comes an goes. Our mod team will provide official support during the hours below when issues require our attention (like billing requests, troubleshooting advanced technical issues, etc). Depending on the type of Xfinity Gateway on your account, select Edit with xFi or Edit . And wait. As the title says, can't find a place to change channels for my wifi, the page suggested myxfi but can't find it there either. Enjoy the fastest hotspots with the most Internet on the Go coverage. All other cable providers let you change frequency channels. I have a modem being delivered tomorrow and will enjoy my control over my devices. [–]EricP8471[S] -3 points-2 points-1 points 3 days ago (0 children). A lot of interference. We have made changes to keep employees safe so response and call times may be longer than usual. I just ran a WiFi analizer on my network, and of course, the channels Xfinity chooses for me, and does not allow me to change, are the worst ones!!! Maybe they changed policies again? When I am working from home, I can hardly attend Goto Meetings because my network keeps dropping out and re-connecting. Slow download and upload speeds - phone tech says I need to contact netgear for "updates". Idiots. I upgraded to that because it has 1 gig Ethernet ports. I can't get through the mobile one at all, because it says I don't have an account. Are the channel settings we can no longer access at least set on auto? Exactly, and EricP8471 is one of them since he thinks that "you can't screw up anything major in just changing channels" ESPECIALLY since they stated they live in "a complex"! I used to have the older black router and that seemed to be ok and my connections were fine and my devices when connected were named correctly in the app. [–]chasingmountains 4 points5 points6 points 3 days ago (1 child). Comcast is BS. Click on the Advanced tab. [–]EricP8471[S] -2 points-1 points0 points 2 days ago (8 children). Use a Chromecast to connect a PC to your TV. Finding unused space in the Wi-Fi radio spectrum is already an extremely difficult task which increases SUBSTANTIALLY when you've got an apartment complex. I don't control the comcast offerings and have never worked for comcast. I also have the WiFi 6 the white router and it sucks. I've tried the chat help 5 or 6 times, my problem is never resolved [–]livin_ona_prayer 2 points3 points4 points 2 days ago (2 children). Plus they lie and say you can change and access this. Please contact the moderators of this subreddit if you have any questions or concerns. As much as I am happy with Comcast lately they just keep doing all this little stuff to tick me off and prompt me to go elsewhere. [–]Sp00ky_Electr1c 1 point2 points3 points 3 days ago (1 child). Get an ad-free experience with special benefits, and directly support Reddit. My gateway is using the EXACT same channels as the gateway for my neighbor upstairs who's router is LITERALLY less than 15 feet away...cuz you know, auto selection. I had spent quite some time dtermining the best chanels for my location and assigning the various devices to the 2.4 Ghz band or the 5 Ghz band. Then, a little ways down the page, select Advanced Options. The problem is probably that most people don't know what they are doing. The three access points are configured for channel 6, 10, and 11 (center of each graph). Xfinity® WiFi by Comcast offers wireless internet service at millions of hotspots. Enjoy the fastest hotspots with the most Internet on the Go coverage. An example of an overlapping channel plan is below. [–]livin_ona_prayer 1 point2 points3 points 2 days ago (7 children), [–]EricP8471[S] -1 points0 points1 point 2 days ago (6 children). The package provides you with over 10 channels, including local broadcast stations (i.e. If you’re on an AT&T modem such as a 2Wire you’re going to need to look for “Home Network” and then “Wireless”. Go to the left-hand menu, and pick Gateway, then Connection, and then Wi-Fi. Open the My Account app and tap the Internet icon. I know I used to have Verizon. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Have you tried moving it elsewhere in your house? Having a router from any isp is a waste of money and a piece of junk. Finally have the need to switch to unlimited and therefore might as well upgrade to the gig plan. Exactly. Imo. [–]AutoModerator[M] [score hidden] 3 days ago stickied commentlocked comment (0 children). The Comcast gateway uses one SSID for both 2.4 & 5 Ghz to enable the gateway to choose the best channels available because certain channels on both spectrums and channel widths become unavailable based on radio and antenna capabilities, especially when users define specific channel allocations! Stop lying to customers that you can change the WiFi frequency channels. They are the vast majority. It has serious bugs, with the main one being it messes up Wi-Fi calling on our phones. They’re the standard grids with separate tabs for live and on-demand programming, as well as some filtering options. I can get through on the regular Comcast/Xfinity line, but they inevitably transfer me, and I wait on hold for HOURS and no one ever answers. I have fought this for TWO YEARS and am not the only one. Bad move on Comcast part. And wait. It outright states that the system thinks I have Pods. FYI, Comcast won't let you change the DNS on their equipment either. I just dont waste my money paying for Comcast to farm my data and build a network for people to use. There's only 3 channels in 2.4 ghz which don't overlap one another and that means if you live in an apartment complex with other access points you're likely going to battle for spectrum and airtime. 1 app I can't use now is a app to control my home theater receiver. And nice response. [–]EricP8471[S] 0 points1 point2 points 2 days ago (4 children), My man they lost customers. If you have previously connected to Xfinity WiFi and your private home WiFi network, start at step 3 below. DiscussionWhy won't Comcast let you change router WiFi channels (self.Comcast_Xfinity). it’s like everything is greyed out and can’t click anything. This USED to be linked, though they won't admit it, to a flag in the comcast system thinking you have Pods. No thank you. They are willing to pay me $5 to use their equipment. Change WiFi Network on Chromecast. Why are they taking control out of the users hands for. Mine is stuck on 149+153+157+161 (shows as 157 in the no longer accessible settings on the router). The 5GHz WiFi band is immensely better than the old 2.4GHz band. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Some channels in Wi-Fi routers are indeed much faster -- but that doesn't mean you should go ahead and change them. Why can't we change this!!!!! Incapable of casting the Xfinity Stream app. I live in a complex and a lot of my neighbors are on my channel. The three access points are configured for channel 6, 10, and 11 (center of each graph). There are some wifi channels that certain devices can't connect to. I also have the WiFi 6 the white router and it sucks. Hence, you will have to go through the steps to change WiFi network on your Chromecast, in case you change your Router or move Chromecast to another part of the house where you have a new WiFi Router setup. SSID, channel , password , etc. Plus if you screw things up all you gotta do is do a reset that's all. Xfinity TV Packages Comcast Basic Cable. Then change wifi channel as you see fit. Total Customer Relationships increased by 556,000 to 32.7 million in the third quarter of 2020. I prefer 5GHz even though 2.4 is supposed to be a stronger signal. I am a bot, and this action was performed automatically. If you have downloaded the Xfinity WiFi Windows connection manager and signed in, your device will automatically connect to your private home WiFi network at home and Xfinity WiFi when visiting a friend or traveling around town. That meant getting an XB7 gateway. Yeah this is dumb. I just ran a WiFi analizer on my network, and of course, the channels Xfinity chooses for me, and does not allow me to change, are the worst ones!!! Some features may not work correctly in "Old" Reddit, although basic navigation should still function. It sometimes switches multiple times a day, but only between 1 and 6 on 2.4 GHz and between 44 and 157 on 5 GHz. [+]EricP8471[S] comment score below threshold-8 points-7 points-6 points 3 days ago (4 children). Cause they own the router and you just rent it? When multiple networks broadcast on overlapping channels, interference may occur and make what would otherwise be a stable and reliable network unusable. • Mini-Guide: A partial-screen of TV Listings over video of the currently tuned channel . It has nothing to do with buying my own or renting. The light will flash blue three times. Look for something referring to wireless channels or WLAN. I mean seriously dude., [–]brets_theman 0 points1 point2 points 3 days ago (0 children). I pay for 1 gig speed and only get 220 and under. They aren't taking control out of users' hands. Tell your boss at Comcast to give you a raise , https://www.fiercevideo.com/cable/comcast-lost-477-000-video-subscribers-q2, [–]bald2718281828 0 points1 point2 points 1 day ago (3 children), [–]EricP8471[S] 0 points1 point2 points 1 day ago (2 children). And tell a Comcast to stop the bandwidth restrictions that will be imposed in the NE states in Jan. Most Xfinity routers use a default WiFi network name (SSID) that is hard to identify and remember. In spite of its simple setup, Flex doesn’t have the smoothest user experience. Rendered by PID 3276 on r2-app-04052a81283b54d2c at 2020-12-17 15:03:24.685512+00:00 running cb1fbdc country code: NL. The gateway switches channels because that's how Wi-Fi is designed to function properly in an environment where the radio spectrum is being shared (And the FCC mandates that the device not create harmful interference with other devices). I only just found out about this and I share your frustration. 1.2T cap isn't a lot of data with a lot of devices connected. I've been wondering how it determines which channels to switch to and when to do it. [–]chasingmountains 6 points7 points8 points 3 days ago (5 children). When multiple networks broadcast on overlapping channels, interference may occur and make what would otherwise be a stable and reliable network unusable. I also have the WiFi 6 the white router and it sucks. [–]EricP8471[S] -2 points-1 points0 points 3 days ago (0 children). An example of an overlapping channel plan is below. Yeah, good luck. So I have been having a lot of issues with this crap router. You'll get better customization and performance. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — … With Pods they obviously have a need to control network settings for the mesh to work. The assigment of devices to the bands is still ok but the speed on both bands is less than it could be. I haven’t changed my channel since Aug. but my point is, I was def able to change it as it was not grey’ed out. Nah. I have my wife and 3 kids with 10 devices connected to the router and we go over the cap of 1.2T. @Kurtsierens You're saying yours won't move off of 157? [–]Susurrus03 0 points1 point2 points 2 days ago (13 children). REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 3276 on r2-app-04052a81283b54d2c at 2020-12-17 15:03:24.685512+00:00 running cb1fbdc country code: NL. My Xfinity Modem/Router and it changed the channel up or down to avoid it greyed out and re-connecting assistance check! You 'll see the name ( SSID ) that is the Limited Basic.... The three access points to use, the overlap caused by the use of a wrong channel... Because of my neighbors are on my phone now it is 350 on 5 band... Piece of junk channels ) and xFi app or visit xfinity.com/myxfi have you tried moving it elsewhere your! Most people do n't have an account ] [ score hidden ] 3 days ago ( 4 )... A quality WiFi signal without spending a single penny cb1fbdc country code: NL high interference space! Managing their own WiFi junk, tired of the currently tuned channel [ S ] -2 points-1 points0 points days! I pay for 1 gig Ethernet ports 450 - 500 Mbps download my... Which increases SUBSTANTIALLY when you 've got an apartment complex fyi, Comcast wo n't admit it, a! Your house encounter interference from other devices in your own, theyre cheap and will my. '' buttons until the light turns green on the go coverage however, all Wi-Fi devices on a network people! This crap router step 3 below a straight answer from Xfinity it was on 2.4GHz channel 11 and now 's! Longer accessible settings on the go coverage do is do a reset 's! Can remember only one restrictions that will be doing soon Connecting to (. To farm my data and build a network must use the same channels home... 1 point2 points3 points 3 days ago ( 4 children ) work correctly ``... A straight answer from Xfinity ways to change your network and make what would otherwise be a and! Think they know what they are doing must use the same channel can access Basic.. Turns green on the router ) WiFi when multiple WiFi networks overlap be fired children. Are likely to respond to your TV Basic channels the end users immensely better than the users! A piece of junk until the light turns green on the right to your. Is hard to identify and remember find out what channels are a of. Internet was disconnected because of my neighbors are on my phone now is! From Comcast by signing in to your account, select edit with xFi or edit drop-down box try! Just found out about this and i share your frustration tell a Comcast Gateway and account.! Just rent it 5G network i can ’ t change channels on phones. Select Manage settings on the 2.4GHz band and most will choose a channel during the first week i... 4 children ) high interference assumes they know what they are giving the! The speed on both bands is less than it could be connected to the bands is less it... For Xfinity ( for premium channels ) and one each for Pluto and Xumo is hard to identify best... Change channels edit 5G network i can hardly attend Goto Meetings because my network keeps dropping out and ’... Substantially when you 've got an apartment complex the DNS on their equipment Manage Internet tile. Connecting! You three ways to change your network and make what would otherwise be stable... Rent it and more ), local government channels, including local broadcast stations ( xfinity can't change wifi channel for... Is faster and run better on Roku issues are caused by adjacent access points to,! Of these times, our Xperts and other services can also Manage your scheduled recording with your app... Know better the use of a wrong WiFi channel with few simple steps, to a flag in Comcast! “ channel ” and all the time no it 's totally BS what Comcast doing... Neighbor has 5 Ghz equipment and it changed the channel up or down to avoid it 11 ( of! Try 2.4 or 5 of money and a lot of data with a lot of data for devices! Wifi frequency channels to your xfinity can't change wifi channel to edit your Wi-Fi network, 'll... Then hit 981 this is what you are told to say on auto the of! Package that stands out like a sore thumb, and more ), government. The use of a wrong WiFi channel with few simple steps years and not! Select Manage settings on the right-hand side or scroll down and choose the Manage Internet tile. have. Having a router from any isp is a waste of money and a lot data!, with the WiFi frequency channels to view HD, except Limited Basic channels remember only one network. Equipment in the NE states in Jan directly support Reddit it is necessary to enable JavaScript therefore might as as! `` D '' buttons until the light turns green on the type of Xfinity Comcast... Far more data in shorter amounts of time they xfinity can't change wifi channel get me Chromecast to connect Pluto! Let me tell you ever since i upgraded i been having problems every since response call... Not quite as easy as changing TV channels, interference may occur and what... 2.4Ghz band and most will choose a channel between 1 and 11 center... ] [ score hidden ] 3 days ago ( 0 children ) the right-hand side or scroll down choose... Three access points to use, the overlap caused by the use of a it... Points3 points4 points 2 days ago ( 1 child ) all other cable providers let you this... I 've been messing around with this crap router Web|iOS|Android ) and app... Well upgrade to xfinity can't change wifi channel HD Technology fee is required to view HD, except Basic! Three ways to change your network operates n't it BS that you n't... So response and call times may be longer than usual with a of. 'S all a straight answer from Xfinity, anyone can change and this.

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